Acceptable Use Policy

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Acceptable Use Policy (AUP)

All Clients

Breach of the AUP can result in your account, or an individual service within your account, being suspended, taken offline, and your access to it removed until we decide otherwise. Suspended accounts are at risk of being deleted from our servers without giving you prior access to make backups. If your account/service is suspended, you will be contacted by email to discuss the issue. If we can resolve the issue, suspension will be removed and your account/serice will become active again. Repeat offenders will be banned from our services without refund whatsoever.

Under no circumstances are our services to be used :

  • to orchestrate or distribute unsolicited bulk email (UBE, Spam, unwanted email, etc)
  • to orchestrate or take part in any distributed denial of service attack (DDoS)
  • to abuse, threaten or harm any group or individual, whether electronically, physically or mentally
  • to host, link to, promote, underage imagery, video or other media of underage pornography of any kind
  • for mining bitcoin, or for any other non website or file hosting CPU-related activities without prior consent
  • for fraud, phishing, website impersonation or intended misidentification of services
  • Shared Hosting Clients Only

    Shared Hosting is a self-managed service via the Web Hosting Control Panel and your FTP access.

    We are not your Webmaster, Web Developer or Database administrator unless you agree to pay us for the work we carry out for you.

    VPS Hosting Clients Only

    VPS Hosting is a fully-managed service, but limited to the initial setup, updates, web hosting control panel installation and its basic configuration.

    We are not your Webmaster, Web Developer or Database administrator unless you agree to pay us for the work we carry out for you.

    All VPS come with full Root Access and a Web Hosting Control Panel which clients may have full access to at any time.

    All VPS are configured with a Wheel user for which we must always be able to access with full administrator privileges. Clients may change the Root password at any time without notifying us, but not the password of our Wheel user. Clients that remove/restrict our administrator rights may have their VPS suspended until the issue is resolved.

    For management and security reasons, we do not provide access to the Virtual Machine Control Panel, ie. SolusVM or similar, which sits between the VPS and the Parent / Host Node controlling the VMs.

    To prevent abuse, Reverse DNS (rDNS) requests must always be submitted to us, and require our approval, before being applied in the Virtual Machine Control Panel.

    By design, OpenVZ (OVZ) swap files cannot be resized to preference. KVM swap files can be resized, replaced or added to as preferred. Under no circumstances should the total swap space ever exceed the equivalent of 50% of RAM or the absolute maximum of 4GB for HDD and 32GB for SSD storage.

    We will never provide more than 3 x IPv4 address (1 free, others at cost) per VPS. IPv6 availability varies between data center and our suppliers.

    Any VPS with a consistent system load average of 100% or more, clearly requires more system resources. In this case, we must agree your upgrade path, or your VPS will be suspended for overuse of resources.

    Any VPS with a consistent memory load (RAM and Swap) of 95% or more, where cached files are less than 20%, clearly requires more system resources. In this case, we should discuss your upgrade path, or your VPS may repeatedly run out of memory and could affect your data integrity.

    Any VPS with a consistent storage (disk) space usage of 95%, or has less than 1GB storage for the operating system to function, clearly requires more system resources. In this case, we must agree your upgrade path, or your VPS will repeatedly fail with disk full issues, seriously affecting your data integrity.

    Automated Weekly Backups, if part of your hosting plan or selected as an add-on service, require enough storage space to process their backup tasks else backups will fail due to disk full. If your VPS is too tight on storage space and cannot perform the automated backups successfully, you must upgrade to the next suitable hosting plan or discontinue our automated weekly backups (at your risk).

    If there is no beneficial upgrade available in your current set of plans, we will consider your usage patterns and try to offer another way forward.

    KVM VPS hosting plans cannot be downgraded. This restriction is due to how file handling is performed at virtualisation level for KVM instances.

    Clarifications

    If you have any questions about the above, please let us know.