Terms & Conditions

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Terms & Conditions

The content of our Terms, and any other policy on this page, may change at any time, without prior notice or your approval.

By ordering, paying for, or using our products or services, you agree and accept the terms stated here, including the Acceptable Use Policy. If you do not agree, or no longer agree, perhaps due to a change that we made, please stop using our services.

Payments & Legal Age

You must be of legal age to make online payments for the services you order from us. In many countries, Debit Carrds are available to people who are 13yrs old, whilst Credit Cards are available at 18yrs old. We believe in the middle ground and require that you are at least 16yrs old to order services from us. If you are younger that 16yrs old, please ask your parents/guardian to order for you.

Indemnity

You agree to defend, indemnify and hold AMOSERVE, its affiliates, sponsors, suppliers and other partners, directors, officers, staff, employees and agents harmless from any and all liabilities, claims, costs and expenses, including reasonable attorneys' fees, related to or in connection with your, or any user of your account.

Warranty

We, our subsidiaries, staff, employees and our suppliers provide our services "as is" and without any warranty or condition, express, implied or statutory. we, our subsidiaries, employees and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Contact

We have provided a number of methods for you to contact us, namely Sales, Billing and Support enquiry forms. Each of these generate a ticket number for us to refer to your enquiry / issue. In the event that your contact email address belongs to a domain on your service, you must provide us with a third-party / secondary email address that we can contact you on.

We never provide telephone contact / support, under any circumstances.

When we are online and available, our livechat system can be used for Sales, Billing and Support enquiries. However, we may require/request you to submit your issue via the appropriate enquiry forms so that a ticket can be assigned.

Limitations of Liability

You expressly understand and agree that in no event shall AMOSERVE, or any staff or employee of, including its affiliates, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether AMOSERVE had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services or the website, or (b) any unauthorized access to or modification to any of your content or transmissions, or (c) any other matter relating to the website or any of the services, regardless or whether any of the foregoing is determined to constitute a fundamental breach or failure of essential purpose.

Website & Data Backups

Be aware of the importance of backups. Most data centers protect their data stores by using RAID configured disk arrays, which is only one level of data security of many. Some take backups of their data stores, daily, weekly or monthly, and that varies between data centers.

We provide an additional last-line-of-defence backup service, if part of your hosting plan or selected as an add-on, which can be used in the event of a irrecoverable system/data disaster at data center level. See our Backups page for more information.

Hosting Plan Upgrades/Downgrades

Upgrading/downgrading a plan in the Shared Hosting Platform can be requested any time and can be scheduled for change at end of the current billing period, or can be immediate (subject to server resources being available).

Upgrading a plan in the Cloud VPS Platform is subject to the parent server having enough resources to cater for the changes (usually not a problem, and when it is, we find a suitable work around). Downgrading a plan in the Cloud VPS Platform is not possible due to filesystem restrictions unless you're on the Cloud VPS SSD NVMe platform with a plan that was upgraded by CPU and RAM only (no storage size increase). In this case, the upgrade can be reversed (downgraded). KVM-based VPS (VM's, virtual machines) can't downgrade safely because shrinking the hard disk is not possible without risking data loss, and that's something we can't risk.

If your change is going to be immediate, your current billing term for that service will be ended (without refund for any unused days) and a new billing period will begin. For those who made annual payments, an adjustment for additional payment can be made based on whole-months for the affected months, but no refunds or credits will be provided if downgrading.

We allow only one upgrade or downgrade per/month per/hosting account.

Plans can be cancelled any time though we do not provide refunds for any unused pre-paid hosting. Example; If you have paid for one year in advance, but cancel 6 months into the hosting period, you will not be refunded for the remaining days in your pre-paid period.

Exceeding Monthly Transfer Allowance (Network Overage Charge)

All hosting plans, whether on Shared or VPS platforms, have a monthly transfer limit. An overage charge of $0.07 per/GB will apply if the limits are exceeded. Payments for such charges must be received within 3 days of the payment being requested or the service will be suspended, pending termination. If network overage occurs two months in a row, we will enforce a Plan upgrade by helping you choose a suitable plan for your actual needs.

Clarifications

If you have any questions about the above, please let us know.